Training Courses

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Personal Effectiveness & Productivity

Number of Days: 5

Modules: Effective time management, Relationship between attitudes, skill & knowledge, Self-management & motivation, Planning, setting and accomplishing goals

Benefits: Participants would learn to: 

  • Effectively manage their time and priorities
  • Improve their personal effectiveness

Target Audience: All levels of employees in organisation.


 

Effective Business Communications

Number of Days: 5

Modules: Effective business oral & written communication skills; presentation skills; do’s & don’ts; public speaking skills; how to perform well at interviews.

Benefits: Participants would learn the how to:

  • Effective business presentation and communication skills.

Target Audience: All levels of employees in organisation.


 

Customer Service Management

Number of Days: 5

Modules: Stakeholder analysis, Life cycle management of customers, Do/Don’t , Interface management , Measuring success, Projecting a polished professional image.

Benefits: Participants would learn to:

  • Recognise what 'customer service excellence' really means - to them and their customers
  • Understand and shape the role of each employee in the customer value chain
  • Identify 'best practice' in managing different customer situations, including complaints

Target Audience: All levels of employees in organisation.


 

The Entrepreneurial Manager

The course for managers focuses on equipping them with skills that ensure the realisation of corporate objectives. The manager is made to realise his contribution to the bottom line from an entrepreneurial perspective.

 

Number of Days: 5

Modules: Entrepreneurship -Vision, Mission, Goals, Entrepreneurship & The DNA of an ‘Entrepreneurial Manager’, Understanding the value chain, (Understanding the “Big Picture” & effects of not delivering on promises))

Creating the Blue Ocean strategy, Brand Management, Teams – Developing Effective Teams, Problem solving, Business Decision Making.

Benefits:

Mind-sets of participants will be influenced to be more entrepreneurial in their thinking & the impact of their actions on the bottom line & brand of the organisation.

Target Audience: Managers & Senior Supervisors


 

The Entrepreneurial Supervisor

This course for supervisors focuses on issues that enhance & mar productivity, with an entrepreneurial slant.


Number of Days: 5

Modules: Entrepreneurship (which will include Understanding ‘the mind’ & characteristics of an Entrepreneur), Developing clear vision, mission and goals; Understanding the value chain, Brand Management, Operating effective teams, Problem solving, Data management.

Benefits:

Mind-sets of participants will be influenced to be more entrepreneurial in their thinking & the impact of their actions on the bottom line & brand of the organisation.

Target Audience: Supervisors


 

Higher Delivering Results

 

Number of Days: 5

Modules: Understanding Customer Requests, Problem solving tools, Result-oriented goal setting, Decision-making & Risk Assessment, Negotiation skills, Exploiting Data to achieve results.

Benefits: Participants will learn how to increase their capacity to deliver results and achieve their work goals.

Target Audience: All levels of employees in organisation.